The role of information technology in knowledge management radha k. Utilizing realworld case studies and indepth discussions, the book is designed to help the reader develop a strategy for implementing programs. It is based on the concepts of open space technology originally developed by harrison owens. Plan of action for 20092011 introduction knowledge management at adb is evolving purposefully in the right direction, although more needs to be done. Article pdf available in mis quarterly executive 44 january 2005 with 1,987 reads. In recent years, there have been more and more new and interesting findings in the research field of knowledge management.
Abstract purpose this article seeks to clarify the role of knowledge management in innovation as an aid to addressing this complexity. Knowledge management requires technologies to support the new strategies, processes, methods and techniques to better create, disseminate, share and apply the best knowledge, anytime and anyplace, across the team, across teams, across the organisation and across several organisations, especially its clients, customers, partners, suppliers and other key stakeholders. The value that knowledge management adds, lies in increasing individual, team and organisational efficiency through the use of knowledge management tools information technology. In describing knowledge management, coakes 2003 suggests an anthropocentric perspective in which the critical role of human assets as knowledge holders is highlighted, while the importance of information technology is also considered. Knowledge management and organisational learning, an. When implementing a knowledge management initiative the knowledge management strategy is closely linked to the overall business strategy. Technology alone cannot deliver successful knowledge management, but knowledge management in any but the smallest organisation will need technology. Local egovernment national knowledge management project. The change many organizations seek is increased revenue and profits and. To take advantage of all of these functions, it is a foregone conclusion that the system was chosen and implemented appropriately.
Systematic management of people, process and technology knowledge management is a continuous cycle knowledge management is currently seen as a continuous cycle of three processes, namely. Possible knowledgemanagement strategies would therefore include automation that embeds knowledge in systems, or perhaps routinization, in which knowledge is built into. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. In the current business environment, the implementation of knowledge management projects has become easier. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. The article seeks to identify the drivers for application of knowledge management in innovation. Knowledge management km comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of. Coordinate the knowledge management activities for the fspg consult on the implementation of knowledge management practices act as a nodal point on transverse knowledge management matters in the fspg develop, maintain and administer transverse knowledge databases act as a link between national knowledge management policy and provincial. The major lessons learned were consistent with and extended the inputs from the fao reform process. Technology has long been an enabler for knowledge management. The role of information technology for knowledge management paradigm in higher education norashikin ali1 2. Enhancing knowledge management under strategy 2020. The growing field of knowledge management provides a framework and introduces tools to help practitioners improve knowledge flow and ultimately development outcomes.
This is not a new idea organisations have been managing human resources for years. This paper presents some concepts of knowledge management applicable to higher. International journal of technology management, 22, 263277. Advances in transportation agency knowledge management. This book approaches information management from two key. Yanko is passionate about developing practical knowledge and information management strategies that help organizations achieve their vision. Document management systems use numerous advanced indexing, searching, and retrieval mechanisms e. Icts are technologies which facilitate the management to share knowledge and information. It is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining looking for hidden knowledge, relationships, etc. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the threelevel model for managing knowledge, the network economy, and groupware tools, the authors cover critical km topics and show how knowledge management is a key strategic tool. Muhammad mohiuddin, norrin halilem, sm ahasanul kobir and cao yuliang. Information management underpins the key activities of planning, analysis, action and, above all, learning and development. Aligning knowledge management with business strategy.
Which knowledge management approach, or set of approaches, will bring the most value to the company. For example, the challenges in the transaction model are centered on the need to codify knowledge and ensure consistent performance. The paper focuses particularly on the relationship. Yanko ivanov is highlyskilled management consultant focusing on business analysis, system design, and integration. Knowledge management is all about applying knowledge in new, previously overburdened or novel situations. How to make information useful organisations need to manage information well and consistently in order to be responsive to the needs of their customers. Praise for designing a successful km strategy this book is dedicated to knowledge managers everywhere. Knowledge management strategies a handbook of applied. Succession management strategies for managing staff transitions to retain and acquire critical knowledge and minimize risk employee orientation, learning, and development ways in which their organization facilitates new employee orientation and ensures continued employee development and organizational learning. Understanding the influence of organizational change strategies on information technology and knowledge management strategies. Knowledge hierarchies, knowledge markets, and knowledge communities. Venters, will 2010 knowledge management technologyinpractice. The principles and practice of knowledge management by.
Knowledge management as an important tool in organisational management. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management technology and. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. The role of knowledge management in innovation the authors marina du plessis, lyttelton, south africa. Knowledge management, innovation and organizational performance. Knowledge management strategies authorstream presentation. Knowledge management as an important tool in organisational. Knowledge management, as a competency, included in the contracts of sms members. In that generous spirit, it delivers essential tools for success. Knowledge management technology an overview from knoco ltd.
The role of technology, acm siggroup bulletin, special issue on knowledge management at work march 1998. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives. There are many taxonomies that specify various kinds of knowledge. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a. Ittrack km and technologies for knowledge management in government organizations as we have asserted many times in this material knowledge management is much more than technology, but clearly efficient and effective utilization of relevant technology is. An organizational change prospective article pdf available in journal of enterprise information management 3002. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a natural medium for the flow of knowledge. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management technology and includes. Knowledge management strategies represent an organizations choices for investing in specific methods to drive change.
One of the early knowledge management strategies that knoco was involved with was the km strategy for mars inc, developed in 2004. This strategy covered items such as the business drivers, the vision, the current status, and the critical knowledge areas for mars. Economics, information technology and management science generally agree that knowledge has been the pivot of this transformation. Article accepted version refereed original citation. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy, best practices. This study consisted of 195 iranian organizations and structural equations modeling, results show that both km strategies influences on innovation and organizational performance directly and indirectly. New measures of success, coauthored with debra amidon, journal of business strategy, pp. Knowledge management strategies and applications intechopen. Firstly, there is an implication of continuous and intensive cooperation and interaction between groups which are specialists both functionally and professionally. Some of the key technologies are shown in the matrix on this page. Considering that there are various types of information technology solutions for knowledge management, there is a need for higher education institutions to understand the role of information technology for various km solutions. New research on knowledge management technology intechopen.
This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Ittrack km and technologies for knowledge management in. Thus, icts have a prominent role on knowledge management initiatives. In the current business environment, the implementation of knowledge management projects has become easier with the help of technological tools. This study consisted of 195 iranian organizations and structural equations modeling, results show that both km strategies influences on innovation and organizational performance directly. Hp and knowledge management lotus notes and www, common tools electronic sales partner system metaknowledge, searching, browsing, access, archival and navigation connex yellow pages of experts human side and technical side trainers trading post notes reseller info common set of tools and technologies. Knowledge management strategy is a general, issuebased approach to define operational strategy and objectives with specialized km principles and approaches. The role of information technology in knowledge management. This course will provides an overview of the knowledge cycle by focusing on skills and strategies to better generate, capture, share, and apply knowledge to development programs.
Background strategies for protecting knowledge retention policies, circulation of knowledge mentoring and creating communities of practice regulatory framework in 2001 the dpsa established the lkm unit in the service delivery branch. This paper draws on primary and secondary data to propose a taxonomy of strategies, or schools. Venters, will 2010 knowledge management technology inpractice. Technology for knowledge management techchange the.
They may include a wide range of functions, including. The role of information technology for knowledge management. In 2001, moving the poverty reduction agenda forward in asia and the pacific. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. Knowledge management is the way organizations create, capture, enhance, and reuse knowledge to achieve organizational objectives knowledge management in adb, 2004, p. Knowledge management apqc is the leading source for innovative thinking and the latest research in knowledge management km. Isbn 97895356170, eisbn 97895356187, pdf isbn 9789535146056, published 20171121. International knowledge management is a discipline that promotes an integrated approach to the creation.
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